Terms And Conditions

Terms & Conditions

  1. Overview

Oven Envy is the agent and agrees to complete a professional clean on all agreed items listed on this contract. The agent is obliged to clean those items to the highest standard at the agreed intervals – subject to gaining access at the address.

 

  1. Future Cleans & Authorised Parties

Services will only be delivered at the address specified in the agreement and in the presence of either the Client or an Authorised Party.  The agent cannot complete the contracted services in a property with no access.  All Authorised Parties must be over 18 years of age and normally reside in the property.

 

  1. Contract Term

This agreement is for a minimum of 12 months, during this term the agent will provide the services agreed; both the number of items to be cleaned and the agreed frequency of the clean.  After 12 months the contract may continue on an annual rolling basis, subject to any annual price increase.

 

  1. Changes

The client may reduce or increase the number of items cleaned together and the frequency of cleans. Minimum being 1 item/once a year up to a maximum of 6 items/3 times a year.  The agent requires any amendments to be made at the time of a contracted clean with an Authorised Oven Envy Technician.

 

  1. Payment Method

The agent shall collect regular payments from the client’s Bank or Building Society Account via Direct Debit.  Payment shall commence on 1st or 15th of the month following the agreement date.  The agent will collect any monthly arrears on the next possible due date of each month.  All arrears must be paid before any contract services can be carried out.

 

  1. Cleaning Intervals

Once per year contract: The agent will endeavour to complete the agreed clean once 12 payments have been made.

Twice per year contract: The agent will endeavour to complete the agreed cleans after the 6th payment has been made and again after the 12th payment is received.

Three times per year contract: The agent will endeavour to complete the corresponding clean after the 4th, 8th and 12th payments have been received.

 

  1. Contact from the Agent

The agent will book your next visit at the conclusion of the clean. In this way the client may choose a time and date that suits for the upcoming visit. The client will then receive an instant email with these details – we would ask you to check and confirm the future appointment straight away. There will be further reminders sent to your email address closer to the appointment date. The final reminder will be 6-10 days prior to the time and date of the appointment. Any changes necessary must be made with at least 3 working days’ notice.

 

  1. Forfeit

If we are unable to access the property on arrival or have received less than 3 working days’ notice of any changes required the scheduled clean shall be forfeited and any associated payments will be non-refundable, due to the cost of missed appointment allocation.

However, customers may choose to reschedule the missed appointment at the next available time slot by paying a £25 administration fee, which must be settled prior to rebooking.

 

  1. Change of Address/Details

Should the client move property they should inform the agent as soon as possible. It is sometimes possible for the contract to be transferred to a new address subject to the geographic location of the postcode change. Early cleaning requests (where the necessary payments have not yet been made) can sometimes be accommodated with the necessary pre-payment made directly with the office.

 

  1. Termination

In addition to statutory 14-day cancellation rights this contract may be terminated by giving 1 months written notice to the Oven Envy direct.  Termination of the contract shall result in any future contracted cleans being forfeited.  No refund is available. Should the plan be cancelled and require reinstatement there is an administration fee of £25.

 

  1. Unpaid Direct debits

Any two (2) direct debits returned unpaid during the life of this contract will then void the said contract. Reinstatement of the agreement carries an administration fee of £25. Void contracts are considered terminated and have no remaining service or monetary value.

 

  1. Complaints Procedure

We aim to provide you with the highest standards of service.  However, if you feel we have failed to meet your expectations, we encourage you to contact us in the first instance, so we can endeavour to resolve any complaints swiftly. 

Your initial concerns can be sent in writing to Oven Envy, Unit 10, Rossmore Business Village, Inward Way, Ellesmere Port CH65 3EY or by email to info@ovenenvy.com or by telephone to 01244 568640

 

Statutory Rights

 

This agreement does not affect your statutory rights.